Refund Policy

Return & Refund Policy Summary

Return Window

You have 7 days from delivery to return unused items in original packaging with all accessories and tags.

Withdrawal Period

You may cancel your order within 3 days of receiving the goods without giving any reason. To exercise this right, please contact us at info@shopudeals.com or call +256786751742 within the withdrawal period.

Return Process

1. Contact us at info@shopudeals.com or +256786751742 with your order number and reason
2. Obtain a return authorization
3. Ship the item back to Mabirizi Complex, Level 1 - Shop 20, Kampala Road, Kampala, Kampala, 00000, Uganda
4. Once received and inspected, your refund will be processed

Return Shipping

We cover the return shipping costs. Items must be returned within 7 days of receiving the return authorization.

Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please report it within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

• Opened earphones, headphones, or personal care items
• Used or damaged items (beyond reasonable testing)
• Clearance / final sale items

Exchanges

Exchanges are processed for the same product (different model, color, or unit) after inspection. We will invoice or refund the difference if the replacement product cost differs from the original.

Return Address

Mabirizi Complex, Level 1 - Shop 20, Kampala Road, Kampala
Kampala, 00000, Uganda

Contact

Email: info@shopudeals.com
Phone: +256786751742
Address: Mabirizi Complex, Level 1 - Shop 20, Kampala Road, Kampala, Kampala, 00000, Uganda

Last updated: 07/07/2026